Effective Date: January 1, 2025
All ECU tune files, calibration files, and custom software products sold through ECMTuner are non-refundable and non-returnable. By completing your purchase, you acknowledge and agree to this policy.
Custom ECU software is developed specifically for your vehicle's make, model, year, engine, and modifications. Once a tune file has been delivered, it cannot be resold, reused, or returned — the same way a custom-tailored suit cannot be returned after fitting.
While all sales are final, we stand behind our work. If you experience an issue with your tune file, we will work with you to resolve it:
If you have a concern about your order, please reach out before initiating a dispute:
📧 Email: support@ecmtuner.com
🌐 Website: ecmtuner.com
📍 Location: Moonachie, NJ
We are committed to making sure every customer gets the performance results they came to us for. We will always work with you to find a solution.
This policy is in accordance with the digital goods and custom software provisions recognized under U.S. consumer protection law. By purchasing from ECMTuner, you confirm that you have read, understood, and agreed to this Return & Refund Policy.