ECMTuner Return & Refund Policy

Effective Date: January 1, 2025

All Sales Are Final — Custom Software Products

All ECU tune files, calibration files, and custom software products sold through ECMTuner are non-refundable and non-returnable. By completing your purchase, you acknowledge and agree to this policy.

Custom ECU software is developed specifically for your vehicle's make, model, year, engine, and modifications. Once a tune file has been delivered, it cannot be resold, reused, or returned — the same way a custom-tailored suit cannot be returned after fitting.

Why We Cannot Accept Returns on Custom Software

• ECU tune files are created uniquely for your specific vehicle and configuration
• Digital software deliveries cannot be "un-delivered" once transmitted
• Custom calibration work requires significant time, expertise, and proprietary resources
• Tune files may have already been flashed to your vehicle's ECU

Exceptions & Dispute Resolution

While all sales are final, we stand behind our work. If you experience an issue with your tune file, we will work with you to resolve it:

• Tune revisions: If your vehicle is not performing as expected after the tune, contact us within 30 days of delivery and we will revise the tune file at no additional charge
• Wrong file delivered: If we delivered a tune file for the wrong vehicle or configuration due to our error, we will correct it immediately at no cost
• Technical support: Our team is available to assist with any installation or compatibility questions

How to Contact Us

If you have a concern about your order, please reach out before initiating a dispute:

📧 Email: support@ecmtuner.com
🌐 Website: ecmtuner.com
📍 Location: Moonachie, NJ

We are committed to making sure every customer gets the performance results they came to us for. We will always work with you to find a solution.

This policy is in accordance with the digital goods and custom software provisions recognized under U.S. consumer protection law. By purchasing from ECMTuner, you confirm that you have read, understood, and agreed to this Return & Refund Policy.